💸 Refund & Cancellation Policy

1. Free Access Features

EquilibrioAI offers free access to key features such as the Empower Score Test, 5 non-reflective AI chats, journaling without AI insights, and calming wellness tools — no login or payment required.

2. Paid AI Wellness Reports (₹29 & ₹99)

EquilibrioAI offers two levels of AI-generated PDF reports:

• ₹29 Lite Report: A short summary PDF based on your Empower Score — includes zone, label, category scores, and one reflection.
• ₹99 Full Report: A 7-page personalized AI-powered analysis — includes strengths, weaknesses, AI-guided growth suggestions, affirmations, calming activities, and journaling insights.

Since both reports are generated instantly and use AI resources, we do not offer refunds once a report has been delivered, regardless of user satisfaction or download success. Please review the preview details carefully before purchase.

3. Subscription Plans

Monthly subscription plans (e.g., ₹399/month Premium) offer 50 daily AI chats, AI journaling, report access, and more. Once a paid feature has been used, the subscription becomes non-refundable for that month.

If you cancel your plan mid-cycle, your access remains active until the end of the billing period.

4. Exceptional Cases

In rare cases such as duplicate transactions or failed report generation, refunds may be considered upon verification. Verified refund requests will be processed within 24–48 hours. Please share relevant screenshots and payment references for faster resolution.
Refund will be initiated to the customer’s bank account within 5–7 business days, depending on your bank.

5. Contact for Refund Requests

For refund-related queries, reach out to us:

• 📧 Email: hello@equilibrioai.com
• 📱 WhatsApp: +91 70 371 371 70
• 📍 Headquarters: EquilibrioAI HQ, Genesis, Wadmukhwadi, Pune- 412105, India

This policy may be updated periodically in alignment with Indian consumer protection guidelines.